Bruno Responsible Gambling
Gambling is entertainment. Bruno operates on that basis, and this page sets out the specific tools available to you, the external organisations that can help, and how to reach us directly. Bruno holds a licence issued by the Kahnawake Gaming Commission (licence number 00872, held by Manila Marketing N.V.), which provides a formal dispute escalation route if a complaint cannot be resolved at casino level.
Our commitment
Bruno operates under the Kahnawake Gaming Commission licence number 00872. Our licence requires identity verification, SSL-encrypted transactions, and fair RNG testing disclosures. Bruno is not UK Gambling Commission licensed, so GAMSTOP integration does not apply here. If you have concerns about your play, the tools below and the organisations listed further down this page are available to you.
Tools available
Several controls are available directly from your account. You can set a loss limit on your account at any time through self-service. Self-exclusion is also player-initiated and takes effect immediately: once you request it, your account closes and further play is prevented. Bruno also makes reasonable efforts to prevent new accounts being opened after a self-exclusion, though preventing registration on other platforms remains your responsibility.
A note on deposit limits: these cannot be applied to cryptocurrency deposits. If you use crypto and want to restrict your spending, self-exclusion or a loss limit are the available options.
Tools you can use:
- Loss limit (self-service, applied to your account)
- Self-exclusion (immediate account closure on request)
- Bonus cancellation at any time, without loss of your own funds
- Account closure by emailing [email protected]
If you request account closure for responsible gambling reasons, identity verification may be required, including up-to-date documents and a Skype or Zoom interview.
Signs to watch for
Some patterns are worth recognising as signals that gambling has shifted from entertainment to something else.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting your time with family, friends, or work
- Borrowing money or selling possessions to fund gambling
- Feeling restless or irritable when you are not gambling
- Concealing how much time or money you spend gambling
Where to get help
Several organisations offer free, confidential support. All of the following operate independently of Bruno.
- GamCare: www.gamcare.org.uk , helpline 0808 8020 133
- BeGambleAware: www.begambleaware.org , helpline 0808 8020 133
- Gamblers Anonymous: www.gamblersanonymous.org.uk
- GamStop (self-exclusion across UK-licensed sites): www.gamstop.co.uk
Contact us
For self-exclusion requests, account closure, or any question about the tools on this page, email us at [email protected] . Self-exclusion takes effect immediately on request. For general support queries, our live chat is available 24/7 or you can reach us at [email protected] .